- Suporte
- Support Center
Support Center
How can we help you?
Our highly skilled Technical Support team is ready to provide fast and effective assistance. With multiple channels available, we’re here to answer your questions, resolve issues, and help you maximize the potential of your applications.
Get in touch
Help Desk
Our Support Center counts on a logging system for doubts and failures with capacity to store customers’ history, offering specialized customer service in three levels:
- Level I – Immediate resolution, when the service is done at only one interaction.
- Level II – When further assistance with documentation or external resources is required.
- Level III – Involves assistance from the product development team.
Technical Assistance
Altus products are supported by a specialized team capable of performing repairs quickly and efficiently. We maintain a full stock of spare parts and offer an emergency repair service to minimize downtime and prevent disruptions in the customer production process.
Technical
Support
Phone: +55 51 3589 9500
E-mail: support@altusautomation.com
Monday to Friday: 8AM to 10PM GMT -3
Saturday: 8AM. to 5PM – Unavailable on Sundays and holidays.
